Transforming your business with professional services

Professional services at base go beyond simply implementing solutions. It involves a blend of deep industry expertise and a customer-centric approach to ensure that every project is executed with precision, flexibility, and a focus on collaboration. 

Our Technical Workflow Consultant, Trishna Rawoo, explains how our professional services are designed to help customers achieve their goals through a focus on innovation and strong partnership. By taking an end-to-end approach, we can address specific business challenges, deliver tailored solutions, and create future-ready systems that drive long-term results. 

What are professional services at base? 

 

Professional services at base form a robust framework of strategic, technical, and operational support designed for long-term success. The team focuses on three fundamental pillars: 

1. Business Analysis: Understanding the current state of operations and identifying areas for improvement. This ensures that proposed solutions address real inefficiencies while equipping businesses for the future.  

2. Project Governance: Led by program and project managers, this phase focuses on maintaining oversight and clarity throughout the project lifecycle. 

3. Technical Architecture: Crafted by solutions architects, this step ensures your technology infrastructure is precisely designed to meet your business goals, supported by cloud engineering and integration capabilities. 

This structure provides the expertise needed to handle even the most complex digital transformations, delivering solutions aligned to your business objectives. 

 

The end-to-end cycle of professional services 

 

Professional services at base span an entire project’s lifecycle, ensuring a smooth transition from sales to delivery. This comprehensive approach guarantees both accountability and a seamless experience for customers. Here’s how the process works: 

1. Starting with understanding your needs

From the moment a concept is introduced, we work to understand and define your priorities. Whether it’s inefficiencies in workflows or the need for innovation, we ensure no detail is overlooked.

2. Creating tailored solutions

After understanding your needs, the focus shifts to designing a solution that solves your specific challenges. Business analysts dig deep into your current operations, identifying inefficiencies and areas for enhancement. These insights inform a customized, actionable roadmap designed to optimize performance, enhance ROI, and ensure effective cost management. 

For instance, if your current system involves on-premises technologies that require frequent and costly upgrades, we will plan to migrate the content into the cloud. This approach will reduce infrastructure expenses, minimize downtime due to maintenance, and improve system scalability. By leveraging cloud-based solutions, your organization will gain greater flexibility, enhanced data security, and improved access for remote teams, all while future-proofing your technology environment. 

3. Implementation and execution

Once a solution is designed, program managers ensure the entire process stays on track. Solutions architects, along with cloud engineers, build efficient system infrastructures and implement workflows to ensure seamless compatibility with existing technologies.  

Integration can take many forms. For example, building a content hub in the cloud might require compatibility with an existing rights management system. base’s integrated approach ensures every solution is cohesive, scalable, and ready for future expansion. 

4. Ongoing support and partnership

The relationship doesn’t end with delivery. Long-term support includes everything from training to system monitoring, ensuring that customers can focus on their core strengths while we handle the technical complexities. 

Support levels are flexible and tailored to specific needs. Whether you require 24/7 assistance or specific support for evolving technology platforms, the team ensures you’re never left without guidance. 

 

The expertise behind base’s professional services 

 

As a trusted cloud partner, base’s expertise runs deep. Many team members have decades of industry experience, including roles in post-production, broadcast, and other media sectors. This hands-on knowledge equips them with an unparalleled ability to understand the daily challenges our customers face. 

The depth of knowledge our team holds enables us to act as a technical extension of your in-house team, bringing both credibility and innovation to every project. From program managers to solutions architects, every person involved in professional services is attuned to your goals, ensuring that the solutions provided are not only cutting-edge but also highly practical. 

 

Future-proofing your business  

 

Technology is constantly evolving, and we recognize the importance of future-proofing in every solution we design. By staying on the cutting edge of industry trends, our team of experts ensures that clients are not only prepared for the challenges of today but also positioned to take advantage of any innovations that arise in the future.  

One example of this forward-thinking approach is the emphasis on cloud migration. By moving from on-premises systems to cloud platforms, clients can benefit from enhanced scalability, continuous upgrades, and significant cost savings over time. Additionally, our team of experts evaluates AI and other emerging technologies to determine which solutions are most practical for long-term use. Rather than jumping on every new trend, base rigorously evaluates options to ensure they genuinely add value. 

We also maintain strong relationships with leading technology vendors, further enhancing our ability to provide innovative and high-performing solutions. These partnerships ensure that clients benefit from the latest advancements, giving them a strong competitive edge. 

 

Why choose base professional services? 

 

Customer satisfaction at base is very important to us. Beyond technical know-how, we thrive on building strong, durable relationships. Here’s what you can count on: 

• Collaboration: From day one, the team becomes your trusted cloud partner, ensuring your goals are met with transparency and clarity at every stage. 

• Customization: No two businesses are alike. That’s why every solution is tailored to the nuances of your operations. 

• Seamless Integration: With expertise in platforms and workflows, base ensures new technologies integrate smoothly into your existing systems. 

• Continuous Innovation: By staying at the forefront of developments in cloud computing, AI, and other technologies, base helps your business stay agile and competitive. 

• Comprehensive Support: With end-to-end services, from design to execution to maintenance, base acts as a reliable partner for the long haul. 

Work with base to shape the future 

 

Are you ready to take the next step in transforming your business? Utilize our professional services to design and implement solutions that elevate your operations, streamline your media workflows in the cloud, and prepare you for whatever comes next. Contact us today!