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Support
Our technical support team manages and supports our cloud solutions, with optional Premium Support SLAs and 24/7/365 cover also available. Every base client benefits from a single support contract, with a single service-level agreement (SLA), covering each element of their workflow. This reduces buying complexity and streamlines support accountability, making it easier for end users, as well as legal and procurement teams to navigate the complexities of cloud and SaaS management.
Get the support you need, from one provider
At base, we understand the pressures faced by our clients with tight deadlines. Our support isn’t just about fixing technical issues; it’s about being there whenever you need us, from our trusted support desk. We understand media workflows inside out, so we get the need for quick solutions and personal help when you need it most.
We’re dedicated to keeping our clients on track with their projects. The success of our engineering team comes from years of media industry experience, outstanding technical skills, and clear, empathetic and fair communication. At base, we’re here to support you every step of the way, ensuring technology never gets in the way of creativity, but enables it.
Benefits of Support
Think Bigger. Think Cloud.
Speak with a member of team base.
To find out more about how base can enhance your workflow with file transfer get in touch with a member of our team.
