Role: Technical Account Manager
Contract: Full Time
Location: London (Hybrid)
Hours: 37.5 hours
Position Overview:
Multi award winning managed hosted solution provider base is seeking a Technical Account Manager.
This is a fantastic opportunity for a candidate looking to advance their career in the high-growth cloud and Software-as-a-Service market. We are seeking an experienced Technical Account Manager to join our team and help drive the growth of our fast growing company. As a Technical Account Manager, you will be responsible for driving platform and product adoption across key accounts by providing technical expertise, training, and workflow guidance. You will be responsible for managing and expanding relationships with key customer accounts, working closely with our sales, marketing, and customer success teams to identify opportunities for upsell and cross-sell, and you will play a key role in ensuring customer satisfaction and retention.
Key Responsibilities
- Onboard and train new customers, helping them to define their own workflows, ensuring they align with their unique business requirements and objectives
- Deliver ongoing training and workflow support across our product suite to assigned accounts, driving user adoption and fostering growth within each account
- Build and maintain strong relationships with key decision makers at target accounts, visiting customers in-person and on-site for meetings and service reviews as required
- Identify and pursue new business opportunities within assigned accounts
- Act as a primary point of contact for key customers, responding to their needs and addressing any issues that arise
- Collaborate with cross-functional teams, including sales, marketing, customer success, professional services, and engineering, to ensure that customer expectations are being met
- Monitor and analyze customer data to identify trends and opportunities for growth
- Perform regular service reviews for key customers to identify areas of service improvement, upsell, or risk
- Ensure customer satisfaction and renewals by proactively addressing any customer concerns
- Continuously expand your knowledge and stay current with all new product feature developments to become an expert in all base Software-as-a-Service products and workflows
Skills and Attributes:
- 5+ years of experience in a “hands on” account management role within the media or media technology industry
- Strong experience in administering or using Software-as-a-Service, Media Asset Management services, and cloud solutions (Preferably Iconik, Lens, Lucid Link, and AWS)
- Proven track record of successfully managing and growing customer accounts
- Strong technical aptitude with the ability to quickly learn and effectively communicate technical concepts to a diverse customer base
- Strong understanding of the media technology landscape and the ability to articulate the value of our solutions
- Excellent communication and interpersonal skills, with the ability to build strong relationships with key stakeholders, communicate technical concepts in non-technical language to resolve conflicts, misunderstandings, and disagreement constructively
- Ability to think strategically, identify opportunities, and develop creative solutions to drive growth
- Self-starter with a strong work ethic and the ability to work independently in a fast-paced environment
- Good analytical and problem-solving skills with the ability to identify issues or problems, gather requirements, and proactively enable the delivery of solutions
Benefits:
- EMI Share Options Package (earn equity in the company)
- Employer Pension Scheme (we match your pension contributions at 5% every month)
- Life Assurance Scheme
- Staff Savings Benefits Scheme
- 25 days holiday + Public Holidays
- Experienced training for ongoing professional development
- Central London Office
About Us:
Cloud Native Media Services | Reimagining workflows in the cloud
base is on a mission to democratize cloud services for all businesses, helping them to store, process, and manage content at scale with integrated online media solutions. base’s one provider model offers affordable cloud storage, media asset management, and media workflow integrations. Each solution includes tailored support strengthened with ISO27001-certified security practices at every layer. We enable our customers to centralize, secure, and efficiently index media files in one content hub.
base provides award-winning cloud services to a range of clients across multiple industries, including global online video brands like LADbible Group, cutting-edge sports podcasts such as High Performance, and prestigious film and broadcast studios such as Twickenham Film Studios and Narrative Entertainment.
The culture at base is a core aspect of the business. The following values underpin the day-to-day working culture at the company:
- We are bold.
- We are honest.
- We are empathetic.
- We are collaborative.
- We are curious.
How to Apply:
We would love to hear why you want to work for base and what you will bring to the table. You can upload a cover letter below and tell us a bit more about you, your interests, and your experience.
If you are successfully short-listed for an interview, one of our team will be in touch to discuss the next steps:
- Working with in-house engineers and 3rd-party vendor teams to provide feedback on test results and track/record remediations.
- Continuous products training, workflow design, and testing to become an expert in all base Software-as-a-Service products and workflows.
Alternatively, please email your application directly to dan@base-mc.com
