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Media Cloud Systems Support Engineer

Location: London / Hybrid
Type of role: Full Time Department: IT & Engineering
Salary: Dependent on experience

Job Description

Award-winning managed cloud services provider base is seeking a technically skilled and ambitious Media Cloud Systems Engineer to join our rapidly growing team of media-focused cloud platform specialists. In this role, you will work with and continuously learn new technologies across
the public cloud, Software-as-a-Service (SaaS), multi-cloud networking, and information security.

Joining our specialist team, you will be responsible for the support, configuration, ongoing back-end administration, and 1st and 2nd line
engineering support of cloud-based media solutions operating across IBM Cloud, AWS, Google Cloud Platform, and our private network data centers.

You will assist our Cloud Engineering specialists and Customer Success team, providing critical client support and liaising with our vendors to overcome system integration challenges.

This is a fantastic opportunity for a candidate looking to advance their career in the high-growth cloud and Software-as-a-Service market, with a focus on media storage, media asset management, and file delivery workloads.

Role Responsibilities

Day-to-day, your role and responsibilities will include the following:

• Providing 1st and 2nd line technical engineering support, collaborating with your customer support desk colleagues, in-house engineering peers, and vendor partner engineering and development teams.
• Assisting our teams with round-the-clock technical support to ensure seamless business continuity.
• Assisting in providing and integrating new services, combining cloud storage with multi-cloud hosted media SaaS applications.
• Supporting the deployment of scalable cloud-based services on AWS, IBM Cloud, and GCP.
• Supporting in-house engineers and third-party vendor-partner engineering teams with the administration and technical support of storage, cloud infrastructure, and cloud-based software platforms.
• Writing and designing internal-facing knowledge base articles and network diagrams for all solutions.
• Reviewing logs, troubleshooting, and resolving technical issues.
• Working with software developers and architects to ensure that development follows established processes and functions as intended.
• Assisting in metrics logging, monitoring, scalability, and maintenance of
security standards.
• Identifying, analyzing, isolating, troubleshooting, and providing detailed resolutions of technical issues.

Technical Platform Components

You will work with cloud platform components and partners, including:

• Cloud Storage: IBM Cloud Object Storage (S3), AWS (S3 / Glacier), other public cloud S3 solutions.
• Server Infrastructure: Bare Metal and Virtual Machine infrastructure, including IBM Cloud, AWS EC2, and similar hypervisor products.
• OS: Majority of servers run Linux with minimal Windows Server virtual machines, Operational experience of Linux environments is preferred
• File Transfer: SaaS applications including Aspera, Signiant, Resilio, and LucidLink.
• Media Asset Management: SaaS applications including iconik, Veritone Digital Media Hub, iconik.io
• Remote Workstations: SaaS applications including BeBop Technology, HP Anywhere (PCoIP)
• Transcoding: Cloud-hosted applications including Dolby Hybrik, FFMpeg, Telestream.

Essential Skills

• Minimum of one year of experience in Cloud Engineering or Media Systems Engineering field.
• Experience with AWS core services such as VPC, EC2, S3, CloudWatch, CloudTrail, Route 53, Lambda, SQS, SNS etc, GCP, and IBM Cloud equivalents.
• Awareness of containerization technologies, such as Kubernetes, Fargate, ECS, EKS.
• Excellent communication skills.
• Detailed documentation skills.
• Ability to work independently with minimal supervision and quickly adapt in a fast-changing environment.
• Willingness to learn and be flexible.
• AWS, IBM Cloud, or GCP certification is desirable.

Experience with the following would be advantageous:

• Python, JavaScript, and Bash
• Experience with REST API integrations
• Digital Asset Management / Media Asset Management solutions
• Accelerated File Transfer
• Transcoding solutions
• Project/Issue tracking tools (e.g. JIRA)

Attributes and Career Goals:

• Effective communication skills and a real team player, able to focus on complex tasks, while maintaining regular collaboration with colleagues across engineering, support, and sales teams.
• Passion for new cloud-based technologies and excitement about working within a fast-growing business – helping to redefine the way our clients operate.
• Resourceful with good problem-solving skills.
• Ability to work well under pressure and be well-organized and capable of meeting project deadlines and delivering work to the highest possible
standard.
• Confidence in speaking directly with clients, explaining complex concepts in easy-to-understand language.
• Willingness to commit to the company’s training programs to expand your skill set.
• Aspiration to achieve AWS accreditation.

Benefits:

By joining our team, you will benefit from:

• Professional Training (gain recognized product and technology training and certification, including with AWS and IBM Cloud)
• EMI Share Options Package (earn equity in the company)
• Pension Scheme (we match your pension contributions at 5% every month)
• Staff Savings Benefits Scheme

About base:

base provides integrated online media solutions to the world’s largest brands, including The Football Association, LADbible Group and Narrative Entertainment.

Navigating customers on their digital transformation journey with a host of cloud-based software solutions, base removes the confusion and complexity of integrating and managing multiple cloud and software tools.

base experts identify and implement a variety of solutions, including both hybrid and full-cloud workflows. base provides award-winning cloud services to a range of clients across multiple industries. Working with base, businesses can manage, collaborate, and deliver global projects cost-effectively.

The culture at base is a core aspect of the business. The following values underpin the day-to-day working culture at the company:

• We are bold
• We are curious
• We are collaborative
• We are empathetic
• We are honest