Media Cloud Systems Engineer
Location: London / Hybrid
Type of role: Full Time
Department: IT & Engineering
Salary: Dependent on experience
Job description
Award-winning managed cloud services provider base is seeking a technically skilled and ambitious Media Cloud Systems Engineer to join our rapidly growing team of media-focused cloud platform specialists.
In In this role, you will work with and continuously learn new technologies across the public cloud, Software-as-a-Service (SaaS), multi-cloud networking, and information security.
Joining our growing, specialist team, you will be responsible for the technical setup, configuration ongoing back-end administration, and 2nd and 3rd line engineering support of multiple cloud-based media solutions, operating across IBM Cloud, AWS, Google Cloud Platform and our private network data centres.
You will build and maintain our multi-cloud platform using Infrastructure-as-Code (IaC).
You will assist our software development teams, answering technical questions, preparing test environments and liaising with our vendors to overcome system integration challenges.
This is a fantastic opportunity for a candidate looking to advance their career in the high-growth cloud and Software-as-a-Service market, with a focus on media storage, media asset management and file delivery workloads.
Role Responsibilities
Day-to-day your role and responsibilities will include:
- Provisioning and integration of new services, combining cloud storage with multi-cloud hosted media SaaS applications.
- Deploying scalable cloud-based services on AWS, IBM Cloud and GCP.
- Supporting the ongoing design and implementation of cloud services through Infrastructure as Code (IaC – Terraform).
- Assisting in-house engineers and third-party vendor-partner engineering teams with the administration and technical support of networks, storage, cloud infrastructure and cloud-based software platforms.
- Provide 2nd and 3rd line technical engineering support, working in collaboration with your customer support desk colleagues, in-house engineering peers and vendor partner engineering and dev teams.
- Evaluating and testing new solutions/software products and documenting all results.
- Writing and designing internal-facing knowledge base articles, and network diagrams for all solutions.
- Reviewing logs, troubleshooting and resolving technical issues.
- Managing and developing enhanced platform monitoring tools.
- Continually streamlining and automated support workflows.
- Working with software developers and architects to ensure that development follows established processes and functions as intended.
- Translating architectural designs into IaC-defined solutions.
- Automation of system provisioning, metrics logging, monitoring, scalability and security.
- Perform infrastructure analysis and capacity planning.
- Identify, analyse, isolate, troubleshoot and provide detailed resolutions of complex technical issues.
- Contribute to the development and administration of disaster recovery plans.
Technical Platform Components:
You will work with cloud platform components and partners including:
- Cloud Storage: infrastructure including IBM Cloud Object Storage (S3), AWS (S3 / Glacier), other public cloud S3 solutions, and Data Centre hosted Network Attached Storage (NFS / SMB).
- Server Infrastructure: Bare Metal and Virtual Machine infrastructure including IBM Cloud, AWS EC2 and other similar hypervisor products.
- Networking: configuring and managing VLANs, firewalls and routers directly and with specialist 3rd party vendors, as well as software-defined networks in the cloud.
- Serverless: configuring and managing serverless environments in AWS and IBM Cloud.
- OS: The majority of our servers run Linux/CENTOS. We have minimal Windows Server virtual machines, therefore strong operational experience of Linux environments is essential.
- File Transfer: SaaS applications including; Aspera, Signiant, Resilio and LucidLink.
- Media Asset Management: SaaS applications including; iconik, Veritone Digital Media Hub.
- Remote Workstations: SaaS applications including; BeBop Technology, Teradici (PCoIP), Parsec.
- Transcoding: cloud-hosted applications including; Dolby Hybrik, FFMpeg, Telestream.
- Streaming: solutions for video-on-demand and live video.
- Artificial Intelligence: SaaS applications including; Veritone aiWare, Google and AWS AI as well as custom-developed AI engines.
- Web3: Cutting-edge blockchain-based just-in-time video delivery pipeline and node infrastructure contribution.
- Integrations: Custom-developed microservices, web-hook integrations and full-stack applications typically running in AWS.
Essential Skills
- Minimum three years of experience in Cloud Engineering or Media Systems Engineering field.
- Experience of AWS core services, such as VPC, EC2, S3, CloudWatch, CloudTrail, Route 53, Lambda, SQS, SNS etc GCP, and IBM Cloud equivalents.
- Hands-on experience with Infrastructure as Code.
- Experience with containerisation technologies, such as Kubernetes, Fargate, ECS, EKS.
- Experience of working in a DevOps environment, supporting developers CI/CD pipeline.
- Detailed understanding of IaaS & PaaS capabilities with an awareness of how these may, or may not, support application architecture.
- You will be comfortable presenting solutions both in written documents and workshops, leading discussions around public cloud solutions at a high level.
- Excellent communication skills.
- Detailed documentation skills.
- Work independently with minimal supervision and have an ability to quickly adapt in a fast-changing environment.
- Demonstrate a willingness to learn and be flexible.
- AWS, IBM Cloud or GCP certification is desirable.
Experience with the following would be advantageous:
- Proficient scripting in Python, JavaScript, NodeJS and Bash
- Experience with REST API integrations
- SSO/MFA and AD (SAML, LDAP, OAuth2, LDAP)
- Digital Asset Management / Media Asset Management solutions
- Accelerated File Transfer solutions
- Transcoding solutions
- Experience with SIEM and monitoring solutions (e.g. Datadog, Splunk etc)
- Project/Issue tracking tools (e.g. JIRA)
- Agile project management practices
Attributes and Career Goals:
- You will have strong communication skills and be a real team player, able to focus on complex tasks, whilst also maintaining regular collaboration with your colleagues across engineering, support and sales teams.
- You will have a passion for new cloud-based technologies and be excited by the prospect of working within a fast-growing business – helping to redefine the way our clients operate.
- You will be resourceful and have good problem-solving skills.
- You will work well under pressure and be well-organised and capable of meeting project deadlines and delivering work to the highest possible standard.
- You will have confidence speaking directly with clients, explaining complex concepts in easy-to-understand language.
- You will have a willingness to commit to training programs provided by the company to expand your skillset
- Aspiration to achieve Specialist level AWS accreditation or higher
Benefits:
By joining our team you will benefit from:
- Professional Training (gain recognised product and technology training and certification including with AWS and IBM Cloud)
- EMI Share Options Package (earn equity in the company)
- Pension Scheme (we match your pension contributions at 5% every month)
- Staff Savings Benefits Scheme (save money on your living costs with our Sodexo scheme)
About base:
base provides integrated online media solutions to the world’s largest brands, including The Football Association, LADbible Group and Narrative Entertainment. Navigating customers on their digital transformation journey with a host of cloud-based software solutions, base removes the confusion and complexity of integrating and managing multiple clouds and software tools.
base experts identify and implement a variety of solutions, including both hybrid and full-cloud workflows. base provides award-winning cloud services to a range of clients across multiple industries. Working with base, businesses can manage, collaborate, and deliver global projects cost-effectively.
The culture at base is a core aspect of the business. The following values underpin the day-to-day working culture at the company:
- We are bold
- We are curious
- We are collaborative
- We are empathetic
- We are fair
Application Process:
Please send your resume along with a detailed cover letter to careers@base-mc.com.
