Job Title: Head of Engineering
Location: London / Hybrid
Reporting to: CTO
Position Overview
As the Head of Engineering, you will be responsible for overseeing the technical operations of our managed cloud services, ensuring high-quality delivery and exceptional customer experiences. You will lead a team of skilled DevOps and Cloud Systems Engineers, manage escalations and complex situations, and collaborate with cross-functional teams to continuously improve our service offerings. This is a hands-on, player-coach leadership role requiring both strategic vision and deep technical expertise in cloud computing and AWS services. Your leadership style will be instrumental in fostering a culture that embodies base‘s core values.
Key Responsibilities
Leadership & Team Management:
- Lead, mentor, and grow a high-performing team of DevOps and Cloud Systems Engineers
- Foster a culture of continuous improvement, collaboration, and accountability within the Engineering team
- Develop and execute strategies for team performance, professional development, and succession planning
Technical Strategy & Operations:
- Oversee the design, implementation, and maintenance of AWS environments and our multi-cloud infrastructure services.
- Ensure robust architecture, high availability, scalability, and security of managed AWS accounts
- Implement and refine DevOps best practices, automation, and CI/CD pipelines to enhance service delivery
- Own resource management and planning to ensure suitable capacity to deal with workload fluctuations
Customer Engagement & Escalation Management:
- Overseeing project-based engineering and ensuring the highest quality of work across your staff when executing change requests for existing customers or large-scale Professional Services cloud projects
- Act as the technical escalation point for complex customer issues, ensuring timely and effective solution
- Collaborate with Customer Success and Support teams to communicate with senior customer stakeholders, manage expectations, and maintain strong customer relationships
- Provide proactive communication and updates to customers on service issues and remediation plans
Strategic Collaboration & Innovation:
- Work closely with executive leadership to align engineering initiatives with overall business goals
- Identify opportunities for process improvements, new technologies, and service enhancements to maintain a competitive edge
- Contribute to product roadmap discussions and strategy sessions with a focus on customer-centric solutions
Information Security:
- Work closely with the CTO to ensure ongoing compliance with security standards, including but not limited to ISO27001
- Supervise the implementation of robust security measures across all layers of our business and service offerings
- Be a key point of escalation for security incidents
- Continually research and be vigilant of new security best practices, new technology innovations, and emerging cyber threats
Experience
- A minimum of 10 years of experience in cloud computing, with significant professional experience working with AWS environments
- Proven track record in a leadership role managing engineering teams, preferably within a managed services or SaaS environment
- Extensive experience in DevOps practices, cloud architecture, and infrastructure management
- Hands-on experience managing high-value customer relationships
- Familiarity with roll-out and maintenance of standards compliance systems (e.g., ISO27001, SOC 2)
Technical Skills:
- Deep understanding of AWS services (e.g., Control Tower, Guard Duty, AFT, EC2, S3, RDS, etc.) and the six pillars of the well-architected framework
- Proficiency in infrastructure-as-code (e.g. Terraform, CloudFormation) and automation tools
- Familiarity with CI/CD pipelines, containerization (Docker, Kubernetes), and monitoring/alerting systems
- Strong grasp of security, compliance, and disaster recovery strategies in cloud environments
Soft Skills:
- A data-obsessed mindset with experience in the generation of analytics to monitor and improve both platform health and operational efficiency
- Excellent leadership and team-building skills with a proactive and collaborative approach
- Strong problem-solving skills and the ability to make decisions under pressure
- Exceptional communication skills, both verbal and written, with the ability to interact effectively with technical and non-technical stakeholders
- High degree of customer obsession and experience in managing escalations and challenging customer scenarios
Benefits:
- EMI Share Options Package (earn equity in the company)
- Employer Pension Scheme (we match your pension contributions at 5% every month)
- Life Assurance Scheme
- Staff Savings Benefits Scheme
- 25 days holiday + Public Holidays
- Experienced training for ongoing professional development
- Central London Office
About Us:
Cloud Native Media Services | Reimagining workflows in the cloud
base is on a mission to democratize cloud services for all businesses handling digital media files. We simplify cloud and software-as-a-service solutions by providing a unified user experience, single service contract, and transparent pricing model. Our one-provider model offers affordable cloud storage, media asset management, and media workflow integrations, all strengthened with ISO27001-certified security practices at every layer. We enable our customers to centralize, secure, and efficiently index media files in one content hub.
Our specialist consultancy services empower large enterprises to digitally transform their operations in the cloud, leveraging our decades of experience in Cloud Native Media Services, coupled with high-quality workflow assessment, analysis, design, software integration, onboarding, project management and training. We provide these services to some of the world’s biggest names in media.
Our Core Values:
We are bold.
We are collaborative.
We are curious.
We are empathetic.
We are honest.
These values underpin every element of life at base.
How to Apply:
We would love to hear why you want to work for base and what you will bring to the table. You can upload a cover letter below and tell us a bit more about you, your interests, and your experience. If you are successfully short-listed for an interview, one of our team will be in touch to discuss the
next steps.
Submit your CV detailing your relevant experience to careers@base-mc.com
