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Business Analyst

Business Analyst

Location: London
Type of role: Full Time
Department: Professional Services
Salary: Dependent on experience

Job description

Multi-award-winning managed service provider base® is seeking an enthusiastic, analytically skilled, lateral thinker to join our rapidly growing team as a Business Analyst.

As a member of the Professional Services division at base, reporting to the Head of Professional Services, you will be gathering and analysing requirements on digital transformation and system integration projects.

This is a client-facing position working directly with stakeholders and across in-house engineering, software development and sales teams, on solutions for complex media workflows.

Role Responsibilities

  • Undertake research and analysis to understand how a business or business area works, considering the people, organisation, processes, information, data and technology
  • Evaluating business processes, anticipating requirements, uncovering areas for improvement, and developing and implementing solutions
  • Manage requirements throughout the whole delivery life cycle and ensure that requirements can be traced in the design, build, test, tender and evaluation phases so that the solution aligns with business goals
  • Create wireframes and user stories
  • Producing workflow designs for ‘as-is’ and ‘to-be’ processes
  • Some User Acceptance Testing (UAT)
  • Documenting critical information from meetings with various stakeholders and writing reports
  • Create functional design documentation and work closely with Solution Architects and Engineering to communicate the requirements for the creation of system integration designs
  • Working directly with third-party contractors and offshore developers to ensure consistent communication and quality of delivery across integration projects.
  • Working with assigned customer accounts to consult and advise on streamlining their base® solutions, in collaboration with the sales and account management team

‍Within the base Professional Services arm, the business focuses on its staff obtaining a deep level of expertise in Business, Applications, Technology and Data, who will be instrumental in the development of the company and its clients.

Essential Skills

  • At least 4 years as a Business Analyst, preferably working within the media or broadcast industries
  • Agile Business Analysis
  • Understanding of Scrum

Attributes and Career Goals:

  • You can visually communicate processes, organisational structures, systems, data and roles and responsibilities, communicating clearly how they interact with one another. (BPMN + UML and other visual diagramming).
  • You can translate business drivers, goals and constraints into business objectives
  • You can work in a fast-paced environment and use an iterative method and flexible approach to enable rapid delivery.
  • Able to manage and communicate with demanding stakeholders and clients in a calm and professional manner.
  • Communication and collaboration within and across teams and departments.
  • Excellent written, visual diagramming and verbal communication skills.
  • Confidence and ability to communicate with stakeholders and management at all levels.
  • Knowledge of media workflows and digital video content distribution
  • A team player with a desire to share knowledge and train other team members.
  • You will have strong communication skills and be a real team player, able to focus on complex tasks, whilst also maintaining regular collaboration with your fellow colleagues across other business departments.
  • You will be a self-starter, resourceful and have good problem-solving skills.
  • You will work well under pressure and be well-organised and capable of meeting project deadlines and delivering work to the highest possible standard.
  • You will have confidence speaking within the business to your peers, explaining complex concepts in easy-to-understand language.
  • You will have a willingness to commit to training programs provided by the company to expand your skill set.

Tools and Products Knowledge:

  • Jira & Confluence.
  • Lucidchart or similar
Experience in broadcast or media is preferred with some knowledge or understanding of the following:
  • MAM platforms (Media Asset Management)
  • Post-Production Technology and Workflows
  • Cloud NAS/SAN
  • Adobe Creative Cloud
  • PCoIP / Remote Desktop Solutions


  • Share Options Package
  • Pension Scheme
  • Staff Savings Benefits Scheme (Sodexo)
  • Professional Qualification Training
  • 25 days holiday PA + Public Holidays


About base

base provides integrated online media solutions to the world’s largest brands, including The Football Association, LADbible Group and Narrative Entertainment. Navigating customers on their digital transformation journey with a host of cloud-based software solutions, base removes the confusion and complexity of integrating and managing multiple clouds and software tools.

base experts identify and implement a variety of solutions, including both hybrid and full-cloud workflows. base provides award-winning cloud services to a range of clients across multiple industries. Working with base, businesses can manage, collaborate, and deliver global projects cost-effectively.

The culture at base is a core aspect of the business. The following values underpin the day-to-day working culture at the company:

  • We are bold
  • We are curious
  • We are collaborative
  • We are empathetic
  • We are fair

Application Process:

Please send your CV along with a detailed cover letter and salary expectations to